WITH GRATEFUL HEARTS

Over the past few months, thousands of lives have been affected by the COVID pandemic – not just in our local communities but across Canada and around the world.

Under pandemic restrictions, and as a global community, we needed to quickly adapt or shift our personal and professional lives to discover new or different ways of doing things. This has changed the way we work, shop, learn and interact with friends and family – things we used to take for granted before but not anymore.

With this change, though, comes a new-found strength along with a sense of gratitude. Collectively we have proven ourselves to be courageous and resilient. We are incredibly proud of both our factory team and franchise locations across western Canada. Throughout all of this, they’ve been able to adapt to constantly changing circumstances. Our franchisees continue their commitment to ensuring safe and healthy communities where they live and work.

COVID-19 & OUR OPERATIONS

The health, safety and well-being of our customers, communities and team members continues to be a top priority for us. With COVID-19 pandemic restrictions still in effect, please note how this impacts our ongoing operations.

To reduce the risk of exposure or transmission, we are following all recommended preventative measures while continuing to provide services from all locations. These measures include regular and thorough handwashing and limiting contact with others. We have also modified our business operations.

As a result of the extra precautions that we are taking during this time, there may be unforeseen delays in shipping or delivery of products. We are working hard to mitigate these situations as much as we can without compromising the health and safety of our staff and franchisees. Your patience and understanding during those times are sincerely appreciated.

IN-HOME CONSULTATIONS & SHOWROOMS

We are still providing all products and services however our showrooms currently remain closed to public walk-ins. We are available by appointment only and a complimentary in-home consultation can be requested by contacting a local representative by filling out the web request form found here.

As an alternative to a showroom visit or in-home consultation, we are pleased to offer remote consultations to customers. No additional equipment is required other than a computer/laptop. You will not need to download or install any additional programs or software.

INSTALLATIONS

For those of you with upcoming installations, please note the following protocols:

  • If you or anyone in your home is showing symptoms of COVID-19, if anyone has recently returned from international travel or is currently in isolation or quarantine, please inform our installation team immediately so that we can reschedule. Our teams will follow the same guidelines to ensure the safety of your family and home.
  • To proceed with an installation, please meet our installers outside first then show them how you would like them to access the install site while maintaining the recommended two-meter distance between individuals.
  • Please walk our lead installer through the rooms where the installations will be done.
  • During the installation process, we ask that you refrain from occupying the work or traffic area(s) and remain in another room or rooms where no work is being done. To further reduce the risk, you may wish to consider leaving the work site altogether during the install and then returning when the work is close to being finished.
  • Upon completion of the work, our install team will wipe down the product with a disinfectant cleaner, as well as any area they came into contact with.
  • If you are on-site when the install is completed, we invite you to inspect the project with our lead installer while maintaining the recommended two-meter distance between individuals.
  • If you require additional precautions to make you feel safe, please let us know prior to installation and we will do our best to accommodate your request.

On behalf of all of us at STOR-X Organizing Systems, thank you for your continued loyalty and co-operation during this challenging time. We are taking all necessary precautions to reduce the risk or transmission while still being able to deliver our best products and services with minimal disruption to you and your family.

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